FAQ’S

WE RESOLVE YOUR DOUBTS ABOUT NANNAK AND OUR BABY CHANGERS

FAQ1. Why should I register in Nannak?

Registering on our website will make the purchasing process easier and will mean you will not have to enter your details again for future purchases. You will be able to consult the status of your order and you will receive information regarding our news and suggestions.

FAQ2. Does the price include VAT?

Yes, all of our products include VAT.

FAQ3. What can I do if there are products which are sold out on the website?

Do not hesitate to send us an email at info@nannak.com if you are interested in a product that has sold out on our website, and we will inform you on when the desired product will be in stock again.

FAQ4. Is it possible to make wholesale orders?

Yes, it is possible to make wholesale orders if you have a shop and would like to sell NANNAK products. To receive information and wholesale prices contact us via email at info@nannak.com or call us on (+34) 932 002 606.

FAQ.5. How do I purchase online?

The advantage of purchasing in our online store –www.nannak.com– is that you can do it when you want, 24 hours a day, 365 days of the year. You just have to follow these steps:

  1. Choose your purchase. Before making a purchase we suggest that you learn about all of our different products to see which of them best suits your needs. When in doubt, you can contact us via email: info@nannak.com and we will attend to you as quickly as we can.
  2. Register or log in as a client. All users will need to register to purchase something in our online store. It is understood that, by registering, the user declares to have the legal capacity to enter into the present contract and is subject, therefore, to the present terms and conditions of sale.
  3. Choose the delivery address. We are aware that the delivery address may vary and therefore offer the possibility to modify it.
  4. Transport information. You will be able to consult where your product is at all times. We will inform you of your tracking number so that you are able to follow the status of your order.
  5. Form of payment once your order is finalized. Consult the section forms of payment.
  6. Consult your email to track your product.

To verify your order you will receive a confirmation email. In the event that you do not receive an email, please contact us: info@nannak.com

FAQ.6. Why have I not received a confirmation email for my purchase?

You should always receive a confirmation email for your order verifying the purchase. If that is not the case, check to see if you have received an email from info@nannak.com in your junk mail or spam folder. In the event that the email has not been received in any of these folders, you should contact us as soon as possible via email or phone.

FAQ.7. When will my purchase arrive?

The delivery time will vary depending on the location and the type of delivery. In general, orders for mainland Spain & the Balearic Islands will take 72 hours, and between 3 to 10 days for the Canary Islands and other countries. You will always be able to follow the status of your order via the tracking number you receive. If you need the order urgently, you should send an email to info@nannak.com or call (+34) 932 002 606. Please take into account that orders made at the weekend or on a bank holiday will be sent on the next working day after your purchase. If you have chosen to pay by bank transfer, your order will not be sent until payment has been cleared into our account.

FAQ.8. How do I return a product?

In the event that you would like to return a product, you should do so under the same conditions that you received the product and within 7 days upon receipt of said item. The client will incur the cost of returning the product if the product is not damaged or defective. The invoice for the product should be included in the package to be returned, and we will refund the amount of the invoice once the product has been received and its condition verified. NANNAK will only accept the return of products purchased via our official online store. In the event that the product was purchased in a physical store or via a different online store, you should contact this seller to return the product.

FAQ.9. What happens if I receive a damaged product?

In the event that you receive a damaged product or there is a mistake regarding your order, please send an email to info@nannak.com with the subject: DAMAGED or INCORRECT ITEM, indicating your full name and the order number (see invoice), together with the information you deem necessary to resolve the problem. You should also indicate if you would prefer to exchange the product for another one or you would like your money refunded. You will receive an email in response to your query as soon as possible.

FAQ.10. Is this product suitable for a kindergarten?

Yes it is. Thanks to its safety standards and practical features, the BOKSI Baby Care Station is a highly suitable product for all types of establishments for children (kindergartens, schools…). To receive more information and prices, please contact us via email at info@nannak.com or call (+34) 932 002 606.